Privacy Policy

Privacy Policy 2018-05-24T20:21:02+00:00

 

Protecting your private information is our priority. This Statement of Privacy applies to www.planguru.com and PlanGuru LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to PlanGuru LLC include www.planguru.com and PlanGuru. The PlanGuru website is a software e-commerce site. By using the PlanGuru website, you consent to the data practices described in this statement.
 

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, PlanGuru may collect personally identifiable information, such as your:
 
 – First and Last Name
 – Mailing Address
 – E-mail Address
 – Phone Number
 – Employer
 – Job Title
 
If you purchase PlanGuru’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
 
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
 

Use of your Personal Information

PlanGuru collects and uses your personal information to operate its website(s) and deliver the services you have requested.
 
PlanGuru may also use your personally identifiable information to inform you of other products or services available from PlanGuru and its affiliates.
 

Sharing Information with Third Parties

PlanGuru does not sell, rent or lease its customer lists to third parties.
 
PlanGuru may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to PlanGuru, and they are required to maintain the confidentiality of your information.
 
PlanGuru may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on PlanGuru or the site; (b) protect and defend the rights or property of PlanGuru; and/or (c) act under exigent circumstances to protect the personal safety of users of PlanGuru, or the public.
 

Tracking User Behavior

PlanGuru may keep track of the websites and pages our users visit within PlanGuru, in order to determine what PlanGuru services are the most popular. This data is used to deliver customized content and advertising within PlanGuru to customers whose behavior indicates that they are interested in a particular subject area.
 

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by PlanGuru. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the PlanGuru website.
 

Use of Cookies

The PlanGuru website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
 
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize PlanGuru pages, or register with PlanGuru site or services, a cookie helps PlanGuru to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same PlanGuru website, the information you previously provided can be retrieved, so you can easily use the PlanGuru features that you customized.
 
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the PlanGuru services or websites you visit.
 

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
 
Security of your Personal Information
PlanGuru secures your personal information from unauthorized access, use, or disclosure. PlanGuru uses the following methods for this purpose:
 
 – SSL Protocol
 
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
 
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
 

Children Under Thirteen

PlanGuru does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
 

E-mail Communications

From time to time, PlanGuru may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from PlanGuru or click on a link therein.
 
If you would like to stop receiving marketing or promotional communications via email from PlanGuru, you may opt out of such communications by clicking on the UNSUBSCRIBE link at the bottom of the email.
 

External Data Storage Sites

We may store your Personal Data on servers provided by third party hosting vendors with whom we have contracted.

Duration of Information Storage

You can remove your Personal Data from PlanGuru at any time by emailing us with the respective request: support@planguru.com. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.

Safeguards

When you give us personal information, we take steps to make sure that it’s treated securely.
Non-sensitive details (your email address etc.) are sent normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

We use industry-standard encryption to protect your data in transit. This is commonly referred to as transport layer security (“TLS”) or secure socket layer (“SSL”) technology.

Once we receive your data, we protect it on servers using a combination of technical, physical, and logical security safeguards. The security of the data stored locally in any of our Products installed on your computing device requires that you make use of the security features of your device. We recommend that you take the appropriate steps to secure all computing devices that you use in connection with our Site and Products.

The Company takes the security of your data very seriously and works to protect your data from loss, misuse and unauthorized access or disclosure.

All staff and officers who handle Relevant Data are aware of this policy and have been given training in how to correctly collect, process, store and delete data.

Data Breaches

All breaches will be reported to the relevant supervisory authority within 72 hours, unless the data was anonymized or encrypted or if it has a particularly high risk.

Breaches of this policy by staff, contractors, officers of the Company will be dealt with under the Company’s grievance and disciplinary policy and may lead to a disciplinary sanction.

If PlanGuru learns of a security system breach, we may attempt to notify you and provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on the Site. Depending on where you live, you may have a legal right to receive such notices in writing.

Your Rights

PlanGuru uses, processes, and stores Personal Data, as necessary to perform our contract with you, and based on our legitimate interests in order to provide the Products and Services. We rely on your consent to process Personal Data to send promotional emails and to place cookies on your devices. In some cases, PlanGuru may process Personal Data pursuant to legal obligation or to protect your vital interests or those of another person.

Individuals located in the European Economic Area (EEA) have certain rights in respect to their personal information, including the right to access, correct, or delete Personal Data we process through your use of the Sites, Software, and/or Products. If you’re a user based in the EEA, you can:

• Have your Personal Data corrected or deleted. You may ask us to correct information you think is inaccurate or completely delete all information that we hold about you by emailing: support@planguru.com.

• Access your Personal Data report by submitting a request at support@planguru.com. This report will include the Personal Data we have about you, provided to you in a structured, commonly used, and portable format.

• Object to us processing your Personal Data. It is your right to lodge an objection to the processing of your personal data by emailing: support@planguru.com if you feel the “ground relating to your particular situation” apply. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defense of a legal claims.

• You can ask us to stop using your Personal Data, including when we use your Personal Data to send you marketing emails. We only send marketing communications to users located in the EEA with your prior consent, and you may withdraw your consent at any time by clicking the “unsubscribe” link found within PlanGuru emails and changing your contact preferences. Please note you will continue to receive transactional messages related to our Products, even if you unsubscribe from marketing emails.

• Complain to a regulator. If you’re based in the EEA and think that we haven’t complied with data protection laws, you have a right to lodge a complaint with your local supervisory authority.

Data Protection Officer

To communicate with our Data Protection Officer, please email dpo@planguru.com
 

Changes to this Statement

PlanGuru reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
 

Contact Information

PlanGuru welcomes your questions or comments regarding this Statement of Privacy. If you believe that PlanGuru has not adhered to this Statement, please contact PlanGuru at:
 
PlanGuru LLC
67 Public Square, Suite 705
Wilkes-Barre, Pennsylvania 18701
 
Email Address:
dpo@planguru.com
 
Telephone number:
888 822 6300
 
Effective as of May 23, 2018